Closed Captioning Automation
Upload media, route jobs to captioning vendors, and receive secure SRT/VTT deliverables with notifications, reporting, and audit-ready records.
Built for operational media teams
- Supports government and private-sector workflows
- Tenant-scoped security and role-based access
- Audit-ready job and billing records
How the workflow operates
Upload
Staff upload media files into a secure entity workspace with file validation and tracking.
Process
Caption jobs are dispatched to approved vendors with status monitoring and callback handling.
Return
Completed captions are retrieved in SRT and VTT, then stored under tenant-isolated paths.
Deliver
Designated users receive notifications and download artifacts with full job-level audit history.
Who this service is for
Built for organizations that publish video and need a repeatable captioning workflow without deploying a full accessibility platform.
- County, city, and public-sector communications teams
- Private-sector media, marketing, and operations teams
- ADA and accessibility coordinators
- Compliance, IT, and procurement stakeholders
Compliance context
This service supports captioning operations for organizations that need accessible media workflows, including public-sector teams aligning to ADA Title II web and mobile accessibility obligations.
Reify Consulting does not provide legal advice. Each organization remains responsible for legal review and compliance determinations under applicable law.
Why accessibility requirements matter now
Recent Department of Justice updates to ADA Title II web and mobile accessibility requirements increase urgency for structured captioning operations, especially for state and local governments. Organizations that publish media also benefit from adopting WCAG-aligned captioning practices to improve accessibility and reduce operational risk.
Security and data handling
- Encryption in transit and at rest
- Tenant-aware authorization boundaries
- Role-based access for invited users
- Immutable audit records for job events
- Callback validation and idempotent processing
Budgetable pricing model
Hybrid pricing combines a monthly base plan with included usage and transparent overage rates so entities can plan budget while keeping flexibility for demand spikes.
- Base monthly platform fee
- Included caption-minute allocation
- Usage overage pricing beyond allocation
- Optional expedited and QA service tiers
Contact us
Send us a message and our team will follow up on fit, implementation details, and next steps.
Frequently asked questions
What caption formats are delivered?
Jobs are delivered in both SRT and VTT for broad compatibility with publishing and distribution workflows.
How does billing remain predictable?
Organizations can use a monthly base plan with included usage plus transparent overages and usage threshold alerts.
Resource center and implementation guidance
Review source-backed articles on ADA requirements, caption quality, and enforcement patterns.
What the ADA Title II web and mobile accessibility changes require
A practical breakdown of the Title II final rule, WCAG 2.1 AA expectations, and what public entities should do now.
Auto-generated transcripts vs ADA-compliant closed captions
Why machine-generated text can help draft workflows but does not automatically satisfy accessibility obligations.
Recent lawsuits, settlements, and enforcement patterns for digital accessibility
A balanced look at where enforcement is active and what organizations are commonly required to do after findings or litigation.